Benefits available with the purchase of CG BUSWAY products

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  Pre-sales service

  Comprehensive project management

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  Goods packaging and shipping service

  Shipping arrangements for the goods

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  Installation supervision service

  On-site installation guidance

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  Service hotline +86 4008-455-828

  Providing 7x24 hour telephone service

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  Regular maintenance service

  Periodic follow-ups for inquiries at any time

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  Emergency repair service

  Dedicated engineers for on-site repairs

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  Technical training service

  Users can receive comprehensive technical training at CG BUSWAY

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CG BUSWAY brand service hotline

4008-455-828

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1. Comprehensive project management service plan

• Unified management：

  Each project is fully managed by a designated project engineer from start to finish, including coordinating work among users, construction units, and various departments of our company, to ensure optimal installation and progress. The project engineer is rigorously certified and experienced in the field to ensure the project is handled efficiently.

• Technical training：

  The CG BUSWAY Training Institute in Dongguan, as a specialized training institution under Guangdong Sike General Electric Power Technology Co., Ltd., boasts unique teaching advantages. With lectures primarily led by dedicated instructors, and assistance from frontline engineers, the teaching method fully demonstrates the integration of theoretical knowledge with practical engineering. This approach provides customers with comprehensive training in power supply technology. Guangdong Sike General Electric Power Technology Co., Ltd. can offer users all-encompassing busbar technical training.

• Professional supervision：

  During the installation and commissioning phase of the project, our company's technical personnel can provide comprehensive project management services, including solution design, site survey, drafting, solution optimization, organizing production, arranging shipments, on-site guidance, and project acceptance services.

• Prompt response：

  In case of any equipment malfunction during usage, our company will prioritize it with the highest urgency. We will arrange for our engineers to arrive at the site as soon as possible to assist in diagnosis and troubleshooting until the issue is resolved. For products or components that need replacement, we will prioritize production according to our rapid response procedure and ensure timely delivery to minimize the user's downtime.

2. Shipping arrangements for the goods

• Overview：

  Our company has established specific procedures for the packaging, shipping, loading and unloading, and storage of products, which are documented and implemented accordingly.

• Packaging：

  Our company controls the packaging, storage, and labeling processes of products to meet specified requirements, including the materials used. All equipment and materials are packed securely to withstand long-distance ocean and inland transportation, multiple handling, loading, and unloading. Depending on the characteristics and needs of the goods, measures such as moisture-proofing, rain-proofing, rust-proofing, and corrosion protection are taken to ensure the safe and intact arrival of the goods at the installation site. Components that are easily lost are packaged in cartons, and technical documents are properly packaged for delivery.

• Shipping Marking：

  Three days before the shipping date, the contract number, product name, quantity, number of boxes, total weight, total volume, and scheduled shipping date will be notified to the customer in fax form. At the same time, a detailed list of goods in five copies will be sent by registered mail, including the contract number, product name, specifications, quantity, total weight, total volume, dimensions of each box (length × width × height), total price, port of shipment, scheduled shipping date, special requirements, and precautions for transportation and storage to be known to the integrator and the owner. Before use or shipment, our company provides a secure and reliable storage space or warehouse to prevent damage to the products or deterioration of products awaiting use or shipment. Specify the appropriate methods for receiving and issuing goods in the warehouse. Regularly check the status of products stored in the warehouse to detect any deterioration. Our company will use indelible paint and clearly marked Chinese characters at appropriate locations on each packaging box or item to indicate the following.

• Loading and unloading：

  Our company provides methods and means for loading and unloading products to prevent damage or deterioration.

• Documents accompanying the shipment：

  Each packaging box is equipped with a set of packing lists attached externally, sealed in waterproof packaging bags, and securely affixed to the outside of the packaging box. Inside each packaging box, the following documents are included: - Detailed packing list with item names, numbers, and quantity descriptions - Quality specifications - Technical documents related to the equipment (including system assembly diagrams) The format of the packing list and detailed packing list is provided by the owner to the system integrator after the contract takes effect. Our company bears responsibility for any loss, damage, or loss of goods, or accidents caused by inadequate packaging or improper labeling of the goods.

• Storage：

  Before use or shipment, our company provides a safe and reliable storage location or warehouse to prevent damage to products or prevent deterioration of products awaiting use or shipment. Proper procedures are established for the receipt and issuance of goods in the warehouse. Regular inspections of the products stored in the warehouse are conducted to detect any signs of deterioration.

3. Installation supervision plan

4. Technical training

• Users can receive comprehensive technical training on busway products at the main factory of Guangdong Sike General Electric Power Technology Co., Ltd. located in Shilong Town, Dongguan City, Guangdong Province. The start time of the training can be arranged according to the user's schedule, with a total training duration of two to three days. Trainees undergoing the training will gain a correct understanding of the structure, performance, operation, and maintenance aspects of busway products. This training aims to assist customers or construction units in the correct installation of our company's products, enhance the operational skills of operators, and improve the efficiency of equipment usage. This initiative aligns with the further development needs of Guangdong Sike General Electric Power Technology Co., Ltd. in domestic operations, aiming to better serve customers and partners. Several training and research centers have been established by Guangdong Sike General Electric Power Technology Co., Ltd. for training purposes. These centers utilize the latest training materials and state-of-the-art equipment to ensure that customers and employees can quickly grasp the latest technology of the products manufactured by the company. This effort serves as a bridge for technical exchange between customers and Guangdong Sike General Electric Power Technology Co., Ltd. Our company provides dedicated training rooms, busbar sample display rooms, and a full set of components and tools required for practical operations.

• Training Content：

  

5. Maintenance plan for Guangdong Cisco busbar system

• Summary：

  How to improve the operational reliability of products and reduce losses to users caused by system failures depends not only on the performance of the products themselves but also on the reliable quality of installation. It is crucial to schedule regular maintenance for products to ensure their proper functioning.

• Quality Assurance：

  Guangdong CG BUSWAY's comprehensive quality assurance system ensures the high reliability of product quality, with all products undergoing 100% quality testing before leaving the factory. The well-established project management services of Guangdong CG BUSWAY effectively control the construction quality of the busway system.

• Operational Testing：

  The entire busway system is integrated and tested with equipment for a period of full-load operational testing. During operation, the performance of the busway system is monitored and necessary adjustments are made to the equipment.

• Maintenance Services：

  Regular customer visits, providing technical consultations at any time, and checking the system's operational status. Ensuring that equipment, when correctly installed, operated, and maintained, performs satisfactorily throughout its service life. Providing product installation and maintenance technical training to ensure that operational and maintenance personnel are familiar with the operating and maintenance procedures and emergency handling methods of Guangdong CG BUSWAY. In the event of equipment damage or failure during normal operation, unconditional emergency repairs and restoration of the faulty equipment will be carried out. Promptly assisting in resolving faults caused by various reasons, promptly assisting in the repair of faulty equipment, and providing components and accessories at agreed prices. We guarantee the long-term supply of equipment, components, and various parts used in the project. Additionally, our products have good traceability. Each product leaving the factory is assigned a unique identification number. When customers need to replace products other than commonly used spare parts, the factory can quickly produce replacement products based on this identification number and recorded data. If system improvements are required, we will assist in system design, provide timely information and data related to drawings, and refine the design of secondary systems, as well as assist in installation system debugging and related work.

6. Planning for emergency response plan

• In the process of drawing design and installation, use standard products as much as possible. Prepare an adequate number of standard spare parts on site (such as straight sections, elbows, etc.) for timely replacement. Design emergency connection devices based on the actual site conditions. These devices can immediately replace faulty busways when issues arise, ensuring the system's normal operation and enabling quick production and replacement of busways in the following period. The Guangzhou factory has established a fast track, ensuring that emergency product production is completed and delivered within 24 hours.

7. Emergency repair service plan

• Establish an internal rapid response team within our company and set up a 24-hour service hotline. The core team will be directly led by the company's general manager, with members composed of managers from various functional departments. On-site, establish a rapid response team led by the project management manager, with members consisting of experienced engineers from our company. Provide technical training to installation companies and relevant maintenance personnel, integrating them into the rapid response team for unified deployment. Within 24 hours of the completion of goods installation, our company will notify integrators and owners via fax with contract number, goods name, quantity, total weight, volume, invoice amount, name of transport vehicle, and departure date. If the weight of each packaging box exceeds 20 tons or the volume reaches or exceeds 12 meters in length, 2.7 meters in width, and 3 meters in height, our company will inform users of the weight and volume of each packaging box. After the final inspection or test, I am responsible for recording product quality. This is to identify, collect, classify, manage, aggregate, store, maintain, and process quality records. Suppliers will develop and implement specific procedures.

8. Company service network

• Guangdong CG BUSWAY (Guangzhou) Co., Ltd. has established branches or offices in major cities across the country. Guangdong CG Electric Company has set up a 24-hour toll-free service hotline 400 (4008 455 828) to handle inquiries from customers nationwide at all times. For busway issues, you can also call the headquarters at: 0769-86108666. All of these lay the foundation for our company to provide efficient and comprehensive services to customers.